REFUND AND EXCHANGES

RETURNS AND EXCHANGES

  • We only accept the return of items within 15 days of their delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, unaltered and unworn for credit or replacement.
  • We will review your item once we receive it, and then refund your payment by reissuing a credit to your payment method.
  • Shipping cost are non-refundable and returns cost are customer's responsibility.
  • We only replace items if they are defective or damaged.  We might need your order sent back to us for assessment.  If we have a replacement available we will send one out.  In the event that we cannot supply a replacement, we will offer you credit or a refund.                                                                                    Please consider that some of our items are unique and not two pairs are the same, i.e. Copper Collection. 
  • Send us an email to info@cactusstudio.co.nz